Service Center Administrator & Coordinator

Epiroc; Harrisburg (Dauphin County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health care eligibility

Wellness program

Employee discounts

Short and long-term disability

Life and AD&D insurance

FSAs and HSAs

401(k) plan

Tuition reimbursement

Paid vacation

Paid sick time

Direct deposit

Job summary

Epiroc USA LLC seeks a Service Administrator to support Service Centers across the United States. The role focuses on coordinating the service order lifecycle, documenting work, and assisting with training initiatives in an office environment with occasional exposure to moving parts.

The position requires a high school diploma, 1–3 years of customer/technical service experience, and strong communication skills. You should be proficient with MS Office and able to travel up to 10% as needed.

Qualifications

• High school diploma required with 1–3 years in customer/technical service or training.
• Excellent verbal, written and presentation communication skills.
• Proficient in MS Office; ability to learn internal systems and processes.

Responsibilities

• Coordinate all administrative aspects of the service order process and manage work orders.
• Provide local troubleshooting support and maintain accurate records for orders and credits.
• Update training materials and assist in organizing technical training classes.
• Support quotations, parts orders, shipments, and customer communications.
• Serve as backup for service administration across Epiroc USA Service Centers.
• Adhere to safety, product liability, and EH&S policies while supporting growth.

Skills

Communication skills

MS Office proficiency

Driver's license

Education

High school diploma

Tools

MS Office

Job description

Epiroc USA LLC seeks a Service Administrator to support Service Centers across the United States. The role focuses on coordinating the service order lifecycle, documenting work, and assisting with training initiatives in an office environment with occasional exposure to moving parts.

The position requires a high school diploma, 1–3 years of customer/technical service experience, and strong communication skills. You should be proficient with MS Office and able to travel up to 10% as needed.