Automotive Guest Experience Specialist

Sonic Automotive; Mishawaka (IN); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Award-winning training

Résumé du poste

Jordan Ford in Mishawaka, IN is seeking a Service/Guest Relations representative to generate service appointments and deliver a premium customer experience by handling internet inquiries, using CRM tools, and managing lead flow.

You will respond to inquiries, enter data into CRM, coordinate service scheduling, and help with reports while maintaining ethical customer service and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsabilités

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Connaissances

Customer service

Call center experience

Communication skills

Teamwork

Outils

CRM software

Lead management tools

Description du poste

Jordan Ford in Mishawaka, IN is seeking a Service/Guest Relations representative to generate service appointments and deliver a premium customer experience by handling internet inquiries, using CRM tools, and managing lead flow.

You will respond to inquiries, enter data into CRM, coordinate service scheduling, and help with reports while maintaining ethical customer service and teamwork.