(CSSNA) Service Administrator - III

EPITEC; Mishawaka (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental and vision

401k plan

Job summary

EPITEC in Mishawaka, IN is seeking a Service Administrator to be the primary contact for customers and support branch service operations. You will handle inbound calls, create work orders, process payments, and coordinate service activities to ensure a superior customer experience.

The ideal candidate has strong communication, solid computer skills, and automotive, technical, or mechanical knowledge. You will work with customers and internal teams to resolve issues, document service activities,

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or related experience.
• Strong computer skills navigating multiple systems.
• Excellent verbal and written communication skills.
• Customer-first mindset with strong interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and conflict-resolution skills.

Responsibilities

• Serve as the first point of contact for customers by phone and in person.
• Handle inquiries and provide updates on service requests.
• Create, update, and maintain work orders in internal systems.
• Process payments and document transactions.
• Gather customer information to assess service needs.
• Document service information in management systems.
• Assist with troubleshooting and diagnostics documentation.
• Review service records and track repairs.
• Coordinate with technicians and service teams for timely delivery.
• Escalate technical issues with clear customer communication.

Skills

Customer service

Administrative

Computer skills

Verbal communication

Education

High school diploma

Tools

CRM systems

Job description

Job Title: Service Administrator

Location: Mishawaka, IN

Job Type: W2 Contract

Expected hours per week: 40 hours per week

Schedule: Onsite

Pay Range: $23 to $25 per hour

Job Description

Pay Rate: $23-$25/hour, depending on experience

Schedule: Monday-Friday, 8:00 AM-4:30 PM, with overtime opportunities

Duration: Contract position with strong potential for extension

Position Summary

We are seeking a customer-focused professional to serve as the primary point of contact for customers while supporting branch service operations. This role is responsible for handling inbound calls, creating work orders, processing payments, and coordinating service-related activities while ensuring an exceptional customer experience.

The ideal candidate will possess strong communication skills, solid computer proficiency, and either automotive, technical, or mechanical knowledge. This individual will work closely with customers and internal teams to resolve issues, document service activities, and support efficient branch operations.

Key Responsibilities

• Serve as the first point of contact for customers via phone and in person, building positive customer relationships.
• Handle incoming customer inquiries and provide timely updates on service requests and work order status.
• Create, update, and maintain work orders within internal systems.
• Process customer payments and ensure accurate transaction documentation.
• Gather customer information and assess service needs to facilitate effective issue resolution.
• Document customer, equipment, and service information accurately within service management systems.
• Assist with troubleshooting activities by documenting customer concerns and supporting diagnostic processes.
• Review and maintain service records to ensure accurate tracking of repairs and service history.
• Coordinate with technicians, service teams, and other stakeholders to support timely service delivery.
• Escalate technical issues appropriately while maintaining clear communication with customers.

Required Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service, administrative, automotive, technical support, or related experience.
• Strong computer skills with the ability to navigate multiple systems and applications.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and conflict-resolution skills.

Preferred Qualifications

• Automotive, diesel, mechanical, or technical service knowledge.
• Experience creating work orders, processing payments, or coordinating service activities.
• Familiarity with troubleshooting processes, diagnostics, or service documentation.
• Experience working in a service center, dealership, repair facility, or technical support environment.

Core Competencies

• Customer Focus
• Communication Skills
• Conflict Resolution
• Problem Solving
• Attention to Detail
• Time Management
• Team Collaboration
• Financial and Business Acumen
• Trust and Integrity
• Technical Documentation

Top Skills

• Intermediate computer skills
• Customer service experience
• Automotive, mechanical, or technical knowledge

This is an excellent opportunity for someone who enjoys helping customers, working in a team-oriented environment, and supporting service operations in a fast-paced setting.

Benefits: 80 hours paid time off, paid holidays, medical insurance contributions, dental vision and our 401k retirement savings plan

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