Onsite Service Administrator & Training Support

Epiroc Group; Harrisburg (Dauphin County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health care eligibility

Wellness program

Disability insurance

Life and AD&D insurance

401(k) plan

Paid Vacation

Paid Sick Time

FSAs and HSA

Employee Assistance Program

Job summary

Epiroc USA LLC, Parts and Services Division, is seeking a Service Administrator in Harrisburg, PA. The role supports service centers by coordinating administrative service orders, tracking WIP, and ensuring timely invoicing while assisting with customer communications and training initiatives.

Ideal candidates have a high school diploma, 1–3 years in customer or technical service, and strong MS Office skills. Onsite work with travel up to 10% is required.

Qualifications

• High school diploma or equivalent is required.
• One - three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience.
• Mining or heavy equipment industry experience is highly preferred.
• Possess a valid driver’s license.
• Excellent verbal, written and presentation communication skills.
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook.

Responsibilities

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle, creating and reconciling purchase orders, tracking Work In Progress (WIP), and ensuring timely invoicing of customers.
• Provide local troubleshooting support for service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and other relevant documents.
• Regularly update and manage training materials and business process reference documents.
• Assist in organizing technical training classes by managing logistics, preparing quotations, and supporting marketing materials.
• Support other business functions, such as preparing quotations, managing parts orders and receipts, dispatching shipments, and answering customer calls.
• Serve as a backup for service administration support across Epiroc USA Service Centers, ensuring consistent and reliable customer and distributor support.
• Adhere to company policies related to technical support, product liability, and Occupational Health, Safety, and Environment while contributing ideas to promote technical business growth.

Skills

Strong communication skills

MS Office proficiency

Valid driver's license

Education

High school diploma or equivalent

Tools

MS Office

Job description

Epiroc USA LLC, Parts and Services Division, is seeking a Service Administrator in Harrisburg, PA. The role supports service centers by coordinating administrative service orders, tracking WIP, and ensuring timely invoicing while assisting with customer communications and training initiatives.

Ideal candidates have a high school diploma, 1–3 years in customer or technical service, and strong MS Office skills. Onsite work with travel up to 10% is required.