Post-Sale Customer Care Specialist

Erie Home; Toledo (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Industry-leading compensation package

Medical, dental, and vision benefits

Retirement savings plan with company[]

Paid parental leave

Generous paid time off

Employee discounts marketplace

Flexible gym membership

VetConnect and Women’s Committee

Job summary

Erie Home in Toledo, OH is seeking a Service Admin to handle inbound and outbound calls, primarily post-sale, answering questions for customers and internal teams. You will schedule installations, coordinate with technicians, and review service tickets for quality assurance in the region.

This role requires strong communication skills, proficiency with computers and data entry, and the ability to manage multiple stakeholders. Erie Home offers competitive benefits and growth opportunities.

Qualifications

• 3 years of experience in customer communication.
• Ability to handle and overcome customer objections.
• Proficient in computer use and data entry.

Responsibilities

• Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
• Review contract with customer post-sale to ensure accuracy and completeness.
• Schedule installation with the customer and assign the job to an installation contractor.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region.
• Be flexible in performing any task deemed necessary to support department and/or company-wide initiatives.
• May process change orders.

Skills

Customer communication

Objection handling

Data entry

Job description

Erie Home in Toledo, OH is seeking a Service Admin to handle inbound and outbound calls, primarily post-sale, answering questions for customers and internal teams. You will schedule installations, coordinate with technicians, and review service tickets for quality assurance in the region.

This role requires strong communication skills, proficiency with computers and data entry, and the ability to manage multiple stakeholders. Erie Home offers competitive benefits and growth opportunities.