Service Admin & CRM Coordinator - Elevate Customer Impact

Sonic Automotive, Inc.; Mishawaka, Northern (IN, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Jordan Toyota, a Sonic Automotive family dealership in Mishawaka, IN, seeks a Service Admin Assistant to generate service appointments and deliver premium customer service. The role requires accurate data entry, CRM usage, and strong communication with customers.

You will work with lead-management tools to manage inquiries, update customer files, and coordinate service communications while maintaining professionalism and courtesy in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Able to work independently and as part of a team.
• Experience in a fast-paced call-center environment.
• Strong organizational and time management abilities.
• Ability to read and follow rules, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

Teamwork

CRM experience

Organizational skills

Job description

Jordan Toyota, a Sonic Automotive family dealership in Mishawaka, IN, seeks a Service Admin Assistant to generate service appointments and deliver premium customer service. The role requires accurate data entry, CRM usage, and strong communication with customers.

You will work with lead-management tools to manage inquiries, update customer files, and coordinate service communications while maintaining professionalism and courtesy in a fast-paced environment.