Service Operations Coordinator

Hitachi Automotive Systems Americas, Inc.; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Longview, TX. You will handle incoming calls and emails, prepare quotes, and schedule technicians to ensure timely service delivery.

This role focuses on achieving an 85% billable rate, reconciling work orders with costs, and driving accurate invoicing through ERP entry. A strong admin background and CRM/ERP familiarity are essential.

Qualifications

• Associate’s degree or higher is a plus.
• Minimum of 3 years’ experience with administration functions.
• Proficiency with Microsoft Office and CRM/ERP tools.

Responsibilities

• Answer incoming calls and emails for service requests.
• Prepare service quotes based on internal and external needs.
• Schedule service technicians for jobs and projects.
• Aim to achieve 85% billable rate or higher.
• Capture required information for invoicing and close work orders.
• Input work order data into the ERP system.

Skills

Customer service

Administration

Time management

Communication

Education

Associate’s degree

High School Diploma

Tools

SAP ERP

Salesforce CRM

Microsoft Office

ERP systems

Job description

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Longview, TX. You will handle incoming calls and emails, prepare quotes, and schedule technicians to ensure timely service delivery.

This role focuses on achieving an 85% billable rate, reconciling work orders with costs, and driving accurate invoicing through ERP entry. A strong admin background and CRM/ERP familiarity are essential.