Client-Focused Service & Scheduling Coordinator

Hitachi, Ltd.; Longview (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Hitachi Global Air Power in Longview, TX is seeking a Service Coordinator to manage inbound calls, emails, and field service requests. You will review, reconcile, and close out field service and shop jobs, and support scheduling of technicians and tasks to keep customer projects on track.

The role emphasizes accurate data capture in the ERP system, cost tracking, and timely invoicing, with a focus on delivering excellent customer service and cross-department coordination.

Qualifications

• 3+ years of administrative experience.
• Proficiency with Microsoft Office suite.

Responsibilities

• Answer inbound calls to the service department.
• Manage customer inquiries about work orders and projects.
• Prepare service quotes.
• Schedule technicians and track billable rates.
• Input and track work orders in ERP.
• Coordinate with Parts, Sales, and other departments.

Skills

Microsoft Office

Education

Associate’s degree a plus

High School Diploma or equivalent

Tools

ERP system

Job description

Hitachi Global Air Power in Longview, TX is seeking a Service Coordinator to manage inbound calls, emails, and field service requests. You will review, reconcile, and close out field service and shop jobs, and support scheduling of technicians and tasks to keep customer projects on track.

The role emphasizes accurate data capture in the ERP system, cost tracking, and timely invoicing, with a focus on delivering excellent customer service and cross-department coordination.