Field Service & Scheduling Coordinator

Hitachi Automotive Systems Americas, Inc.; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Kansas City, MO to manage incoming calls and emails related to service requests. You will review, reconcile, and close field service and shop jobs, schedule technicians, and gather required information to ensure timely invoicing.

The role emphasizes communication with customers and internal teams, maintaining project timelines, cost tracking, and accurate data entry in the ERP system.

Qualifications

• Minimum 3 years of administration experience.
• Proficiency with Microsoft Office products.
• Associate’s degree or higher preferred.
• High school diploma accepted with related industry experience.

Responsibilities

• Answer incoming calls to the service department.
• Handle inquiries on work orders, jobs, and projects.
• Prepare service quotes based on customer needs.
• Schedule service technicians for jobs to achieve 85% billable rate.
• Input work order data into ERP system.
• Submit completed work orders to accounting for invoicing.

Skills

Communication skills

Customer focus

Education

Associate’s degree a plus

High School Diploma or equivalent

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Kansas City, MO to manage incoming calls and emails related to service requests. You will review, reconcile, and close field service and shop jobs, schedule technicians, and gather required information to ensure timely invoicing.

The role emphasizes communication with customers and internal teams, maintaining project timelines, cost tracking, and accurate data entry in the ERP system.