Service Coordination & Scheduling Specialist

Hitachi Global Air Power; Longview (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Hitachi Global Air Power is seeking an organized administrative professional to join our Texas service team. You will handle incoming calls and emails from end users, technicians, and internal staff, process field service and shop work orders, and assist with scheduling and invoicing to keep projects on track.

Responsibilities include collecting accurate information, coordinating with technicians, and inputting data into the ERP system while maintaining strong customer communication and meeting

Qualifications

• Minimum of 3 years’ experience in administrative functions.
• Proficiency in Microsoft Office and basic ERP/CRM awareness.
• High school diploma or equivalent required.

Responsibilities

• Answer incoming calls to the service department and handle emails.
• Review, reconcile, process, and close field service and shop jobs.
• Assist scheduling of service technicians and projects.
• Capture all required information for service jobs (labor, parts, costs).
• Input work order data into the ERP system and support invoicing.
• Coordinate with parts, sales, and other departments as needed.

Skills

Administrative support

Microsoft Office

Customer service

Communication skills

Multi-tasking

Education

High School Diploma

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power is seeking an organized administrative professional to join our Texas service team. You will handle incoming calls and emails from end users, technicians, and internal staff, process field service and shop work orders, and assist with scheduling and invoicing to keep projects on track.

Responsibilities include collecting accurate information, coordinating with technicians, and inputting data into the ERP system while maintaining strong customer communication and meeting