Service Coordinator: Scheduling & Customer Support

Hitachi, Ltd.; Kansas City (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Hitachi Global Air Power is seeking a Service Coordinator in Kansas City, MO. The role handles incoming calls and emails, reconciles and closes field service and shop jobs, and supports scheduling for technicians and projects.

The successful candidate will review information, authorize invoicing, and work cross-functionally with Parts, Sales, and other departments to ensure customer satisfaction and timely service delivery.

Qualifications

• Minimum of 3 years’ experience with administration functions.
• Proficiency in Microsoft Office products.
• Experience handling service inquiries and scheduling work orders.

Responsibilities

• Answer incoming calls and emails for service requests.
• Coordinate scheduling of service technicians for jobs and projects.
• Prepare service quotes based on customer needs.
• Track and close out field service and shop work orders.
• Input data into ERP system and ensure timecards are submitted.
• Communicate progress with customers and internal teams.

Skills

Administration

Microsoft Office

Customer service

Education

Associate’s degree

High School Diploma

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power is seeking a Service Coordinator in Kansas City, MO. The role handles incoming calls and emails, reconciles and closes field service and shop jobs, and supports scheduling for technicians and projects.

The successful candidate will review information, authorize invoicing, and work cross-functionally with Parts, Sales, and other departments to ensure customer satisfaction and timely service delivery.