Service Operations Coordinator - Scheduling, Quotes & Billing

Hitachi Global Air Power; Elko (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Hitachi Global Air Power is seeking a Service Administrator to handle incoming calls and emails from end users, technicians, and internal staff related to service requests. The role reviews, reconciles, processes, and closes field service and shop jobs while supporting scheduling of projects and technician assignments.

This position requires a minimum of 3 years of administrative experience and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years of experience with administration functions.
• High school diploma or equivalent; related experience may substitute education.
• Proficiency in Microsoft Office and standard business software.

Responsibilities

• Answer incoming calls to the service department and handle inquiries.
• Prepare service quotes based on customer needs.
• Schedule service technicians for jobs and projects.
• Input and track work orders in the ERP system.
• Assist in closing field service and shop jobs with costing and invoicing.
• Coordinate communications with customers to meet expectations.

Skills

Administrative experience

Microsoft Office

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Tools

SAP ERP

Salesforce CRM

Job description

Hitachi Global Air Power is seeking a Service Administrator to handle incoming calls and emails from end users, technicians, and internal staff related to service requests. The role reviews, reconciles, processes, and closes field service and shop jobs while supporting scheduling of projects and technician assignments.

This position requires a minimum of 3 years of administrative experience and proficiency with Microsoft Office.