Service Operations Coordinator | Customer-Focused

Greatjob; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

Greatjob in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the Service Manager and service team. The role focuses on delivering exceptional customer service, coordinating service activities, and maintaining accurate system data to drive operational excellence.

You will handle inquiries, assist with scheduling, process service orders, and ensure timely invoicing while maintaining strong cross-department collaboration for continuous improvement.

Qualifications

• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a strong focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Coordinate technician schedules and service workloads with the Service Manager.
• Process and maintain service work orders, ensuring accuracy and timely updates in company systems.
• Review, update, and verify technician time entries prior to invoicing and ensure timely billing.

Skills

Customer service

Communication

Multi-tasking

Data entry

Interpersonal skills

Problem solving

Team collaboration

Education

Associate degree or technical school certification preferred

Tools

ERP systems

ISMs (Infor ISM/CSD)

MS Office

Work order management systems

Job description

Greatjob in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the Service Manager and service team. The role focuses on delivering exceptional customer service, coordinating service activities, and maintaining accurate system data to drive operational excellence.

You will handle inquiries, assist with scheduling, process service orders, and ensure timely invoicing while maintaining strong cross-department collaboration for continuous improvement.