Service Coordinator: Scheduling, Warranty & Customer Care

Ohio Cat; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental Insurance

Vision Insurance

Credit Union Access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Job summary

Ohio CAT, a division of Ohio Machinery Co., seeks a Service Coordinator to manage work orders, track technician time, and document service reports in Service Link. The role includes scheduling PSP/PIP tasks, processing customer purchase orders, and coordinating with warranty and parts teams to ensure timely claim closure.

The candidate will handle payroll-related clerical tasks and be part of a fast-paced office environment, requiring strong organizational and customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in a service department preferred.

Responsibilities

• Open and manage service work orders in Service Link.
• Enter technician time and reports into Service Link.
• Schedule PSP/PIP work and customer PO requests.
• Coordinate with warranty group and parts personnel to claim closure.
• Clerical duties including payroll and scheduling.

Skills

Typing 60 wpm

MS Word

MS Excel

Organizational skills

Multitasking

Attention to detail

Customer service

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

Ohio CAT, a division of Ohio Machinery Co., seeks a Service Coordinator to manage work orders, track technician time, and document service reports in Service Link. The role includes scheduling PSP/PIP tasks, processing customer purchase orders, and coordinating with warranty and parts teams to ensure timely claim closure.

The candidate will handle payroll-related clerical tasks and be part of a fast-paced office environment, requiring strong organizational and customer service skills.