Service Operations Coordinator

Tecta America Corporation; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Tecta America Corporation is seeking an administrative professional to support the service department. You will handle work orders, billing, proposals, purchase orders, and reporting, ensuring timely processing and accurate documentation.

Your role includes coordinating service schedules, maintaining client records, and communicating with technicians and customers in a professional manner. Excellent MS Office skills and a service-oriented mindset are essential.

Qualifications

• Must have 3+ years of administrative experience in facilities or construction settings.
• Strong proficiency with MS Office (Word, Excel) and Outlook.
• Excellent communication, customer service, and organization skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Attention to detail and reliable follow-through on tasks.
• Demonstrated initiative and ownership of work.
• Team player with professional demeanor and integrity.

Responsibilities

• Provide administrative support to the Service Group handling Work Orders, Billings, Proposals, Purchase Orders, and reports.
• Create work order tickets and schedule service technicians.
• Prepare and proof documents including letters, memos, faxes, and transmittals.
• Maintain databases and logs for service-related files and refrigeration management.
• Track estimates, change orders, submittals, and operation manuals; manage documentation.
• Follow up with technicians to ensure work orders are opened/closed correctly.
• Coordinate meetings and communicate paperwork required in the field.
• Distribute forms and supplies, process close-out paperwork for projects.

Skills

Effective communication

Time management

Organization

Multi-tasking

Attention to detail

Teamwork

Initiative

Problem-solving

Customer service

Tools

MS Office

Job description

Tecta America Corporation is seeking an administrative professional to support the service department. You will handle work orders, billing, proposals, purchase orders, and reporting, ensuring timely processing and accurate documentation.

Your role includes coordinating service schedules, maintaining client records, and communicating with technicians and customers in a professional manner. Excellent MS Office skills and a service-oriented mindset are essential.