Service Coordinator

Chief of Staff Kc; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Chief of Staff KC is partnering with a local client to recruit a detail-oriented Service Coordinator to support daily service operations. You will coordinate service requests, manage technician schedules, communicate with customers, and ensure service documentation is completed.

In this role, you will receive and prioritize requests, schedule inspections, dispatch technicians, and maintain accurate records across CRM and ERP systems to support reliable reporting and billing.

Qualifications

• Two or more years of experience in service coordination, dispatching, scheduling, or a similar role.
• Strong organizational and time-management skills.
• Confidence communicating with technicians, customers, and internal team members.
• Attention to detail and the ability to identify missing information, incomplete documentation, and outstanding follow-up items.
• Proficiency with CRM and ERP systems and Microsoft 365 applications.

Responsibilities

• Receive and prioritize service requests via phone and email with clear expectations.
• Coordinate technician schedules based on qualifications and customer needs.
• Schedule inspections and follow-up work to meet deadlines.
• Manage daily dispatching and maintain an organized weekly service schedule.
• Follow up with technicians to ensure work orders and reports are complete and ready for billing.
• Maintain accurate records across CRM and ERP systems for reliable reporting.
• Monitor open requests, documentation, POs, and follow-up work to prevent delays.

Job description

Chief of Staff KC is partnering with a local client to help find a detail-oriented Service Coordinator to support daily service operations. This individual will play a key role in coordinating service requests, managing technician schedules, communicating with customers, and ensuring service documentation is completed.

Responsibilities

• Receive and prioritize incoming service requests by phone and email, while communicating clear response expectations to customers.
• Coordinate technician schedules based on qualifications, certifications, job requirements, and customer needs.
• Schedule contract inspections and follow-up work, communicating with customers to ensure services are completed ahead of applicable compliance deadlines.
• Manage daily dispatching and maintain an organized weekly service schedule to support efficient field operations.
• Follow up with technicians to ensure work orders and inspection reports are completed accurately, submitted promptly, and ready for billing.
• Maintain accurate and up-to-date records across CRM and ERP systems, supporting reliable reporting and efficient department operations.
• Monitor open service requests, outstanding documentation, purchase orders, and quoted follow-up work to help prevent delays and ensure nothing falls through the cracks.

Qualifications

• Two or more years of experience in service coordination, dispatching, scheduling, or a similar role.
• Strong organizational and time-management skills, with the ability to adapt when urgent requests arise alongside existing priorities.
• Confidence communicating with technicians, customers, and internal team members to keep work moving forward and commitments on track.
• Strong attention to detail and the ability to identify missing information, incomplete documentation, and outstanding follow-up items.
• Proficiency with CRM and ERP systems and Microsoft 365 applications.