Service Operations & Contract Delivery Lead

Red Orange North America; Fort Washington (Montgomery County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Red Orange North America is seeking a Service Operations & Contract Management Specialist who excels at turning contracts into actionable delivery plans and coordinating cross-functional teams to meet commitments.

You will own the post-sale lifecycle from handoff through service delivery and closeout, working with customers, partners, subcontractors, and internal teams to stay on schedule, protect profitability, and maintain accurate records.

Qualifications

• Experience in service operations, project coordination, contract administration, facilities services, logistics, or customer account management.
• Strong organization, communication, problem-solving, and follow-through.
• Comfort reading scopes of work, tracking requirements, coordinating vendors, and handling customer issues.
• Confidence using spreadsheets and shared systems to manage schedules, costs, documentation, and reporting.
• Ability to work independently while collaborating closely with a team.

Responsibilities

• Take ownership after the win by reviewing the awarded scope, commitments, pricing, timelines, and open questions.
• Translate requirements into a practical execution plan with clear responsibilities, milestones, resources, and reporting needs.
• Coordinate kickoff activities and confirm that service partners, staffing, equipment, access, and other prerequisites are ready.
• Manage day-to-day coordination with service providers, subcontractors, customers, and internal teams.
• Track schedules, deliverables, service levels, and completion against contract requirements.
• Check that work meets agreed quality standards and obtain service records, completion reports, and customer acceptance where required.
• Resolve service gaps and scheduling problems, escalate risks early, and follow corrective actions through to resolution.
• Serve as a dependable operational point of contact, providing timely updates and managing expectations.
• Run follow-ups and status discussions so everyone understands the next steps, owners, and deadlines.
• Maintain accurate contract files, schedules, correspondence, service records, and performance reports.
• Track delivery costs against agreed budgets, review partner charges, and flag overruns or margin risks.
• Identify requests that change scope, cost, or timing and coordinate documented approval with the appropriate internal and customer contacts before committing to changes.
• Work with finance to provide accurate billing support and resolve invoice discrepancies.
• Track contract dates, reporting obligations, renewals, and closeout requirements with the contracts team.
• Capture lessons learned and share customer feedback or expansion opportunities with sales.

Skills

Service operations

Project coordination

Contract administration

Facilities services

Logistics

Customer account management

Education

Relevant degree welcome

Job description

Red Orange North America is seeking a Service Operations & Contract Management Specialist who excels at turning contracts into actionable delivery plans and coordinating cross-functional teams to meet commitments.

You will own the post-sale lifecycle from handoff through service delivery and closeout, working with customers, partners, subcontractors, and internal teams to stay on schedule, protect profitability, and maintain accurate records.