Service Operations & Contract Management Specialist

Red Orange North America; Fort Washington (Montgomery County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Red Orange North America is seeking a Service Operations & Contract Management Specialist who excels at turning contracts into actionable delivery plans and coordinating cross-functional teams to meet commitments.

You will own the post-sale lifecycle from handoff through service delivery and closeout, working with customers, partners, subcontractors, and internal teams to stay on schedule, protect profitability, and maintain accurate records.

Qualifications

• Experience in service operations, project coordination, contract administration, facilities services, logistics, or customer account management.
• Strong organization, communication, problem-solving, and follow-through.
• Comfort reading scopes of work, tracking requirements, coordinating vendors, and handling customer issues.
• Confidence using spreadsheets and shared systems to manage schedules, costs, documentation, and reporting.
• Ability to work independently while collaborating closely with a team.

Responsibilities

• Take ownership after the win by reviewing the awarded scope, commitments, pricing, timelines, and open questions.
• Translate requirements into a practical execution plan with clear responsibilities, milestones, resources, and reporting needs.
• Coordinate kickoff activities and confirm that service partners, staffing, equipment, access, and other prerequisites are ready.
• Manage day-to-day coordination with service providers, subcontractors, customers, and internal teams.
• Track schedules, deliverables, service levels, and completion against contract requirements.
• Check that work meets agreed quality standards and obtain service records, completion reports, and customer acceptance where required.
• Resolve service gaps and scheduling problems, escalate risks early, and follow corrective actions through to resolution.
• Serve as a dependable operational point of contact, providing timely updates and managing expectations.
• Run follow-ups and status discussions so everyone understands the next steps, owners, and deadlines.
• Maintain accurate contract files, schedules, correspondence, service records, and performance reports.
• Track delivery costs against agreed budgets, review partner charges, and flag overruns or margin risks.
• Identify requests that change scope, cost, or timing and coordinate documented approval with the appropriate internal and customer contacts before committing to changes.
• Work with finance to provide accurate billing support and resolve invoice discrepancies.
• Track contract dates, reporting obligations, renewals, and closeout requirements with the contracts team.
• Capture lessons learned and share customer feedback or expansion opportunities with sales.

Skills

Service operations

Project coordination

Contract administration

Facilities services

Logistics

Customer account management

Education

Relevant degree welcome

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Red Orange North America is a growing government contractor supporting federal agencies and commercial customers with logistics, facility management, procurement, and operational solutions.

We are looking for a Service Operations & Contract Management Specialist who enjoys organizing people and resources, solving problems, and making sure commitments turn into results.

If you have experience in service operations, project coordination, account management, or contract administration, and take pride in following through, we would like to meet you.

The Opportunity

Once our sales team wins a contract, operations takes ownership of execution. You will help turn the awarded scope into a clear delivery plan and manage the day-to-day coordination needed to perform successfully.

This is a hands-on role focused on managing awarded contracts from sales handoff through service delivery and closeout. You will work with customers, service partners, subcontractors, and internal teams to keep work on schedule, meet requirements, resolve issues, and protect profitability.

Success means dependable service, accurate records, clear communication, and no loose ends.

What You Will Do

Take Ownership After the Win

• Lead the operational handoff with sales, reviewing the awarded scope, commitments, pricing, timelines, customer expectations, and open questions.
• Translate requirements into a practical execution plan with clear responsibilities, milestones, resources, and reporting needs.
• Coordinate kickoff activities and confirm that service partners, staffing, equipment, access, and other prerequisites are ready.

Coordinate Service Delivery

• Manage day-to-day coordination with service providers, subcontractors, customers, and internal teams.
• Track schedules, deliverables, service levels, and completion against contract requirements.
• Check that work meets agreed quality standards and obtain service records, completion reports, and customer acceptance where required.
• Resolve service gaps and scheduling problems, escalte risks early, and follow corrective actions through to resolution.

What You Will Do

Keep Customers and Partners Informed

• Serve as a dependable operational point of contact, providing timely updates and managing expectations.
• Run follow-ups and status discussions so everyone understands the next steps, owners, and deadlines.

Manage the Details and Commercial Performance

• Maintain accurate contract files, schedules, correspondence, service records, and performance reports.
• Track delivery costs against agreed budgets, review partner charges, and flag overruns or margin risks.
• Identify requests that change scope, cost, or timing and coordinate documented approval with the appropriate internal and customer contacts before committing to changes.
• Work with finance to provide accurate billing support and resolve invoice discrepancies.
• Track contract dates, reporting obligations, renewals, and closeout requirements with the contracts team.
• Capture lessons learned and share customer feedback or expansion opportunities with sales.

Who Will Thrive Here

We are looking for someone who is hungry to contribute, humble enough to learn, and smart about solving problems.

You take ownership. You follow an issue through to resolution and keep the right people informed.

You are organized. You can manage several contracts, partners, and deadlines without losing the details.

You stay calm and practical. When plans change, you assess the situation, find options, and act with urgency and good judgment.

You build trust. You communicate clearly, handle difficult conversations respectfully, and keep your commitments.

You think commercially. You understand that quality, customer satisfaction, cost control, and profitability all matter.

You are coachable. You welcome feedback, ask questions, and help the team improve.

What You Bring

• Experience in service operations, project coordination, contract administration, facilities services, logistics, or customer account management is preferred.
• Strong organization, communication, problem-solving, and follow-through.
• Comfort reading scopes of work, tracking requirements, coordinating vendors, and handling customer issues.
• Confidence using spreadsheets and shared systems to manage schedules, costs, documentation, and reporting.
• The ability to work independently while collaborating closely with a team.

Government contracting experience is helpful, but not required. A relevant degree is welcome; we value initiative, judgment, and coachability over years on a résumé.

Why Red Orange?

Take ownership of real customer outcomes, work with partners across industries, and build experience in service delivery, operations, and government contracting. Grow your responsibilities as you demonstrate results. We value dependable people who solve problems, treat others with respect, and make the team better.