Enterprise Client Success & Delivery Lead

Orange Logic; United States; À distance; USD 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Life & Disability Insurance

401(k) & Roth with 4% employer match (

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Résumé du poste

Orange Logic is seeking a Senior Project Manager to own the end-to-end customer journey, from onboarding to adoption and renewal, leading implementations, coordinating across teams, and building strategic partnerships to maximize value from the Orange Logic Platform. You will manage scope, budgets, and timelines, drive quarterly business reviews, monitor health metrics, and steer change requests.

The role requires strong communication with executives and hands-on problem solving to deliver

Qualifications

• 5+ years leading complex enterprise software implementations and client delivery.
• Bachelor’s degree in a technical field (STEM or Engineering).
• Strong skills in project planning, budgeting, risk and change control.
• Experience leading executive meetings and aligning product adoption to outcomes.
• Capable of managing multiple accounts and competing priorities.

Responsabilités

• Lead end-to-end implementations from sales handoff through discovery, testing, training, and launch.
• Manage governance: scope, budgets, schedules, risk mitigation, and change control across initial deployments and growth.
• Scope custom enhancements and integrations with technical teams and manage change requests.
• Own ongoing account relationships with executives post-launch.
• Drive success plans with adoption targets and action items for long-term value.
• Lead QBRs to evaluate adoption, ROI, and growth goals.
• Monitor account health using usage data and feedback; address at-risk accounts.
• Orchestrate internal resources to address technical challenges and resolve escalations quickly.
• Identify expansion opportunities with Sales for value-add work.
• Ensure renewal readiness by demonstrating value and mitigating risks.
• Refine delivery methodologies and maintain accurate account insights.

Connaissances

Project management

Client delivery

Stakeholder mgmt

Communication

Negotiation

Conflict resolution

Leadership

Formation

Bachelor's degree in STEM/Engineering

Description du poste

Orange Logic is seeking a Senior Project Manager to own the end-to-end customer journey, from onboarding to adoption and renewal, leading implementations, coordinating across teams, and building strategic partnerships to maximize value from the Orange Logic Platform. You will manage scope, budgets, and timelines, drive quarterly business reviews, monitor health metrics, and steer change requests.

The role requires strong communication with executives and hands-on problem solving to deliver