Remote Customer Operations Manager – Post-Sales & Delivery

Motorola Solutions; Charlotte (NC); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 paid holidays

Generous paid time off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Operations Manager to serve as the primary post-sales operations liaison for North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure timely integration into the customer's roadmap.

The role requires 3+ years in post-sales operations or related fields, strong scheduling and forecasting analysis, and excellent communication to balance customer needs with manufacturing constraints.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or related field.
• 3+ years in post-sales operations, account management, or tech project coordination, preferably in defense hardware or manufacturing.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts.
• Excellent communication to translate customer needs to internal constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP systems such as Oracle is a plus.
• Must be a U.S. Person due to U.S. federal contracts.
• Background check and drug test clearance required.

Responsibilities

• Serve as primary post-sales operational liaison between Silvus manufacturing and North America customers.
• Manage purchase orders, production schedules, and delivery coordination.
• Lead QBRs to report delivery performance and roadmap alignment.
• Collaborate with demand planners to translate forecasts into actionable data for production and logistics.
• Track open POs and resolve delays with manufacturing and logistics.
• Elevate technical integration challenges and manage escalations for defects or field issues.
• Oversee the RMA process for replacements and failure analysis.

Skills

Post-sales operations

Account management

Technical project coordination

Excel

Oracle ERP

US person

Education

Bachelor's degree in Operations, Supply Chain Management, Business, or related field

Tools

Oracle ERP

Job description

Motorola Solutions is seeking a Customer Operations Manager to serve as the primary post-sales operations liaison for North America customers. You will manage purchase orders, production schedules, and delivery coordination to ensure timely integration into the customer's roadmap.

The role requires 3+ years in post-sales operations or related fields, strong scheduling and forecasting analysis, and excellent communication to balance customer needs with manufacturing constraints.