Post-Sales Ops & Delivery Lead (Remote)

Motorola Solutions; Plantation (FL); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking a Customer Operations Manager to serve as the post-sales operations liaison between manufacturing and North American customers. You will manage purchase orders, production schedules, and delivery coordination to ensure on-time integration into customer roadmaps.

The role requires strong diag and communication skills, with 3+ years in post-sales ops or related fields, and willingness to travel up to 30% to Los Angeles and other U.S. locations.

Qualifications

• Bachelor's degree in Operations, Supply Chain Management, Business, or a related field.
• 3+ years of post-sales operations, account management, or technical project coordination experience, preferably in defense hardware or manufacturing.
• Strong ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills translating customer needs to internal constraints.
• Proficiency in Microsoft Office, especially Excel.
• Experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen or U.S. Permanent Resident).
• All employment contingent upon successful background check and drug test.

Responsibilities

• Serve as primary post-sale operations liaison with key North America customers, managing day-to-day operational needs and escalations.
• Lead Quarterly Business Reviews to report on delivery performance, quality metrics, and production roadmap alignment.
• Ingest and track production forecasts with demand planners and translate into actionable data for internal teams.
• Track and manage open purchase orders to ensure on-time delivery, coordinating with manufacturing and logistics to resolve delays.
• Identify and escalate hardware defects, shipping issues, or field failures during integration.
• Oversee the Return Merchandise Authorization process for timely replacement and recovery of units.
• Travel up to 30% to Silvus HQ in Los Angeles and across the continental U.S. for customer visits.

Skills

Post-sales operations

Account management

Technical project coordination

Manufacturing experience

Education

Bachelor's degree in Operations/SCM/Business

Tools

Oracle ERP

Job description

Motorola Solutions is seeking a Customer Operations Manager to serve as the post-sales operations liaison between manufacturing and North American customers. You will manage purchase orders, production schedules, and delivery coordination to ensure on-time integration into customer roadmaps.

The role requires strong diag and communication skills, with 3+ years in post-sales ops or related fields, and willingness to travel up to 30% to Los Angeles and other U.S. locations.