Service ManagerService Writer

MATIAS AUTO CENTER LLC; Camden (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Profit sharing

Careers Advancement Opportunities

Competitive Compensation

Flexible Scheduling

Competitive Compensation

Job summary

An automotive service center in New Jersey is seeking an Auto Repair Service Manager/Writer to oversee service operations and ensure customer satisfaction. The ideal candidate will have excellent communication skills, experience in service writing, and the ability to manage a team effectively. Responsibilities include managing team morale, ensuring timely repairs, and collaborating on sales techniques. A high school diploma is required, with preferred experience in automotive service management. Competitive compensation and benefits are offered.

Qualifications

• High school diploma or GED required, bachelor's degree preferred.
• Valid state-issued driver’s license and clean driving record are required.
• Experience with Mitchell 1 and Pro demand preferred.
• At least two years of experience as automotive service writer or service advisor required; service manager experience preferred.
• Deep understanding of automotive technology and repair services is required.
• Able to speak Spanish preferred.
• Able to lift 50 pounds preferred.

Responsibilities

• Manage a team of automotive service professionals to ensure employee morale and customer satisfaction.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Collaborate with employees on improving sales and customer service techniques.
• Oversee day-to-day operations of the service techs.
• Manage the flow of service department paperwork.

Skills

Excellent communication skills

Customer relationship management

Service writing capabilities

Team management

Sales techniques

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Mitchell 1

Pro demand

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Profit sharing
• Benefits/Perks
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for a Auto Repair Service Manager/Writer to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service Techs, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Collaborate with employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service techs
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Experience with Mitchell 1 and Pro demand preferred
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
• Able to speak Spanish preferred
• Able to lift 50 pounds preferred