Dealership Service Manager

Richmond Mitsubishi - South; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Careers advancement opportunities

Flexible Scheduling

Competitive compensation

Job summary

Richmond Mitsubishi - South is seeking a Dealership Service Manager to lead our automotive service team. The ideal candidate will bring strong communication, customer relationship skills, and proven service-writing and management experience to the role.

You will oversee service advisors, handle customer inquiries, and manage the documentation flow to keep the service department running efficiently and profitably in a busy dealership setting.

Qualifications

• Excellent communication and customer relationship skills.
• Proven service-writing and management experience.
• Experience leading a service team in a dealership environment.

Responsibilities

• Lead a team of service professionals to maintain morale and customer satisfaction while ensuring profitability.
• Ensure repairs and maintenance tasks are completed promptly.
• Mentor staff on best practices for sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including invoices and repair orders.

Skills

Communication

Customer relationship

Management experience

Service writing

Leadership

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required