Service Manager

Kar-Guard Inc Of Mississippi; Southaven (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Careers Advancement Opportunities

Monday thru Friday work week

Competitive Compensation

Job summary

A leading automotive service provider is seeking a Service Manager. The ideal candidate will possess strong communication and customer relationship skills, along with previous management experience in an automotive context. Responsibilities include overseeing service technicians, ensuring timely completion of repairs, and managing service paperwork. Ideal candidates should have a high school diploma or GED, valid driver’s license, and at least two years of experience as a service writer or advisor. ASE certification is preferred.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state‑issued driver’s license and clean driving record are required.
• Successful completion of a pre‑employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor is required.
• Experience as an automotive service manager is preferred.
• ASE Certification from the National Institute for Automotive Service Excellence is often a preferred qualification.

Responsibilities

• Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving service techniques.
• Oversee day-to-day operations of the service department.
• Manage paperwork including manuals, invoices, and repair orders.
• Assist in diagnosing vehicles and perform quality control over repairs.

Skills

Customer Service

Communication

Technical Knowledge

Computer Proficiency

Sales and Problem-Solving

Organizational Skills

Professionalism

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Careers Advancement Opportunities
• Monday thru Friday work week
• Competitive Compensation

Job Summary

We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. This position also requires strong diagnostic skills. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
• Assisting in diagnosing vehicles, quality control over all repairs.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state‑issued driver’s license and clean driving record are required
• Successful completion of a pre‑employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• ASE Certification: While not always required, certification from the National Institute for Automotive Service Excellence (ASE) is often a preferred qualification

Skills

• Customer Service: The ability to provide excellent, courteous, and effective service to customers is crucial.
• Communication: Strong verbal and written communication skills are essential for explaining repairs, managing customer expectations, and maintaining rapport.
• Technical Knowledge: A strong and through understanding of vehicle systems, repairs, and maintenance is necessary to effectively diagnose issues and create estimates.
• Computer Proficiency: Basic computer skills are needed to operate service databases and other relevant software applications.
• Sales and Problem‑Solving: The role involves upselling services, presenting options, and effectively resolving complex customer issues.
• Organizational Skills: The ability to multitask, prioritize repairs, and keep records organized is important in a fast‑paced environment.
• Professionalism: A high level of integrity and professionalism is expected when interacting with customers and colleagues.