Auto Repair Service Writer Assistant Manager

DISCOUNT AUTO LLC; Merrillville (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

DISCOUNT AUTO LLC in Merrillville is seeking an Auto Repair Service Writer Assistant Manager to join our automotive service team. This role requires a blend of technical understanding and customer service skills to ensure smooth communication between customers and technicians.

The candidate should have dealership experience and extensive knowledge in automotive diagnostics and service management. Responsibilities include overseeing daily operations and enhancing customer satisfaction. This full-time position offers a negotiable salary plus bonuses.

Qualifications

• Proven dealership experience or extensive background in auto service management.
• Strong knowledge of automotive diagnostics and vehicle maintenance procedures.
• Experience working with service technicians on complex repairs.

Responsibilities

• Act as a liaison between customers and technicians to document vehicle issues.
• Assist in creating detailed auto estimates for repairs.
• Support upselling of additional services and maintenance packages.
• Oversee the workflow of the service department.
• Provide exceptional customer service by addressing inquiries.

Skills

Dealership experience

Automotive diagnostics knowledge

Customer service skills

Strong organizational skills

Mechanical knowledge

Tools

Auto estimating software

Job description

Pay: $50,000.00 - $55,000.00 per year

Overview

We are seeking a knowledgeable and motivated Auto Repair Service Writer Assistant Manager to join our dynamic automotive service team. This role combines technical understanding with customer service expertise to ensure efficient communication between customers and our service technicians. The ideal candidate will have dealership experience, automotive diagnostics knowledge, and a strong background in auto service management. As an integral part of our management team, you will oversee daily operations, assist with service writing, and support sales initiatives to enhance customer satisfaction and operational efficiency.

Duties

• Act as a liaison between customers and technicians to accurately document vehicle issues and repair needs
• Assist in creating detailed auto estimates for repairs such as transmissions, oil changes, brake repairs, suspension work, tire services, diesel engine repairs, shocks & struts, alignments, and auto body repairs
• Support upselling of additional services and maintenance packages to maximize shop revenue while ensuring customer needs are met
• Oversee the workflow of the service department, ensuring timely completion of repairs and quality standards are maintained
• Handle cash transactions and vehicle sales processes with professionalism and accuracy
• Provide exceptional customer service by addressing inquiries, explaining repair procedures, and managing expectations effectively
• Support the training and mentoring of junior staff members in automotive diagnostics, mechanical knowledge, and customer interactions
• Maintain organized records of service orders, estimates, and repair histories for all vehicles serviced

Qualifications

• Proven dealership experience or extensive background in auto service management is highly preferred
• Strong knowledge of automotive diagnostics, vehicle maintenance, and repair procedures including transmissions, oil changes, brake systems, alignments, suspension systems, tire services, diesel engines, shocks & struts
• Experience working with service technicians on complex repairs such as auto body work and air brake systems
• Skilled in auto estimating software and service writing practices
• Excellent customer service skills with the ability to upsell services tactfully
• Mechanical knowledge combined with hands‑on mechanic experience is advantageous
• Ability to handle cash transactions accurately and manage vehicle sales processes efficiently
• Strong organizational skills with attention to detail in documentation and record keeping
• Leadership qualities with the ability to assist in managing a team in a fast-paced environment

Join our team to leverage your automotive expertise in a role that combines technical proficiency with exceptional customer service. We value professionals who are dedicated to quality work and continuous improvement within the automotive industry.

Negotiable salary plus bonuses.

Job Type: Full-time