Automotive Service Manager

MIDAS TOUCH AUTOMOTIVE INC; Waukegan (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Competitive Compensation

Job summary

An automotive service company in Waukegan is looking for an Automotive Service Manager to join their team. The ideal candidate will possess excellent communication and customer relationship skills, along with strong service writing capabilities and prior management experience. Responsibilities include overseeing service advisors, handling customer inquiries, and managing necessary documentation. The position requires at least two years of experience in a related role and a deep understanding of automotive technology and services.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Valid state-issued driver’s license and clean driving record.
• At least two years of experience as an automotive service writer or service advisor.

Responsibilities

• Manage a team of automotive service professionals for high morale and customer satisfaction.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on sales and customer service practices.
• Oversee day-to-day operations of the service department.
• Manage service department paperwork including invoices and repair orders.

Skills

Communication skills

Customer relationship management

Service writing

Team management

Sales techniques

Education

High school diploma or GED

Bachelor’s degree

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Benefits/Perks
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for an Automotive Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required