Service Manager/Service Writer

MATIAS AUTO CENTER LLC; Camden (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Profit sharing

Careers Advancement Opportunities

Competitive Compensation

Job summary

MATIAS AUTO CENTER LLC in Camden, New Jersey is seeking an experienced Auto Repair Service Manager/Writer to join their team. The ideal candidate should possess excellent communication and strong service writer skills, coupled with prior management experience in an automotive service setting.

Your tasks will include supervising service techs, managing documentation, and addressing customer inquiries. This dynamic role requires a high school diploma, valid driver’s license, and at least two years in a similar role.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Valid state‑issued driver’s license and clean driving record.
• At least two years of experience as an automotive service writer or advisor.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure timely completion of repairs and maintenance tasks.
• Collaborate with employees on best practices.

Skills

Communication and customer relationship skills

Service writer capabilities

Automotive technology knowledge

Sales and customer service techniques

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Mitchell 1

Pro demand

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Profit sharing

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

We are looking for a Auto Repair Service Manager/Writer to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service Techs, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Collaborate with employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service techs
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state‑issued driver’s license and clean driving record are required
• Experience with Mitchell 1 and Pro demand preferred
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
• Able to speak Spanish preferred
• Able to lift 50 pounds preferred