Automotive Service Writer/Manager

Ric Henry Auto Service; San Angelo (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Ric Henry Auto Service in Texas seeks a results-driven leader to oversee customer service, service advising, and shop workflow. You will coordinate vehicles, technicians, parts, and schedules to keep work moving smoothly while driving quality, profitability, and customer satisfaction.

The role emphasizes team leadership, process improvement, and ensuring repairs meet safety and quality standards, with a focus on growing the shop’s output and referrals.

Responsibilities

• Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.
• Service advising: Reviewing inspections and repair recommendations and helping customers make informed decisions.
• Shop workflow: Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.
• Technician management: Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.
• Quality control: Ensuring repairs are performed correctly and vehicles are properly inspected before delivery.
• Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.
• Parts coordination: Working with parts suppliers to ensure the correct parts arrive on time.
• Financial performance: Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.
• Employee leadership: Hiring, training, coaching, and holding employees accountable.
• Customer retention: Building trust and creating an experience that brings customers back and generates referrals.
• Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.

Job description

Job Details:

• Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.
• Service advising: Reviewing inspections and repair recommendations and helping customers make informed decisions.
• Shop workflow: Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.
• Technician management: Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.
• Quality control: Ensuring repairs are performed correctly and vehicles are properly inspected before delivery.
• Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.
• Parts coordination: Working with parts suppliers to ensure the correct parts arrive on time.
• Financial performance: Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.
• Employee leadership: Hiring, training, coaching, and holding employees accountable.
• Customer retention: Building trust and creating an experience that brings customers back and generates referrals.
• Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.