Auto Repair Shop Manager/Service Writer

Best Price Auto; Coram (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

An auto repair shop in Coram is seeking a Customer Service and Sales professional to greet customers, manage shop workflow, and handle administrative duties. Responsibilities include creating repair orders, scheduling appointments, and providing exceptional customer service. The ideal candidate should possess strong communication and organizational skills, along with basic automotive knowledge. This role offers opportunities for leadership and team management.

Qualifications

• Strong communication and customer service skills are a must.
• Basic automotive knowledge is required.
• Sales and negotiation ability essential.

Responsibilities

• Greet customers and address vehicle concerns.
• Create repair orders and provide estimates.
• Schedule appointments and manage workflow.

Skills

Strong communication skills

Customer service skills

Sales ability

Leadership skills

Organization skills

Computer skills

Tools

Shop management software

Job description

Key Responsibilities:

Customer Service & Sales:

• Greet customers and listen to vehicle concerns
• Create repair orders and explain services clearly
• Provide repair estimates and get customer approval
• Upsell recommended maintenance and repairs
• Handle complaints and ensure customer satisfaction

Shop Management:

• Schedule appointments and manage workflow.
• Assign jobs to technicians.
• Order parts and track inventory.
• Monitor labor hours and productivity.
• Ensure quality control before vehicle delivery.

Administrative Duties:

• Prepare invoices and collect payments.
• Work with insurance companies when needed.
• Maintain service records and documentation.
• Track daily/weekly sales and performance metrics.

Skills Required:

• Strong communication and customer service skills.
• Basic automotive knowledge.
• Sales and negotiation ability.
• Leadership and team management.
• Organization and multitasking.
• Computer skills (shop management software).