Automotive Repair Service Writer Service Advisor

Inside Car Guys; Thousand Oaks (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Great Work Environment

Job summary

Inside Car Guys in Thousand Oaks is seeking an experienced Auto Repair Service Writer to provide superior customer service and manage service appointments. The ideal candidate will have at least 3 years of experience, strong automotive repair knowledge, and excellent communication skills. Responsibilities include documenting vehicle issues, managing repair orders, and ensuring high customer satisfaction. Join a well-established team in a fast-paced environment with opportunities for career advancement.

Qualifications

• Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician.
• Strong automotive repair knowledge and technical understanding.
• Excellent communication, sales, and customer service skills.

Responsibilities

• Deliver superior customer service as the first point of contact for service customers.
• Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs.
• Create, manage, and update repair orders.

Skills

Customer service

Automotive knowledge

Sales skills

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Repair shop management software

Job description

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Company/Position Overview

We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.

Responsibilities

• Deliver superior customer service as the first point of contact for service customers
• Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
• Provide exceptional customer service that delivers repeat business
• Accurately document customer concerns and vehicle symptoms
• Create, manage, and update repair orders
• Communicate vehicle diagnostics and repair needs clearly to technicians
• Explain recommended repairs and maintenance services to customers
• Upsell necessary and recommended repairs and preventative maintenance ethically
• Provide timely status updates throughout the repair process
• Coordinate with technicians, vendors, and customers to ensure smooth workflow
• Schedule, confirm, and follow up on service appointments
• Maintain a professional appearance, positive attitude, and high energy level
• Multitask efficiently in a fast-paced automotive repair environment

Qualifications

• Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
• Strong automotive repair knowledge and technical understanding
• Excellent communication, sales, and customer service skills
• Proven service sales ability
• Proven ability to maintain 5‑star customer satisfaction ratings
• Experience working with repair shop management software
• Comfortable using computers, texting, and digital communication tools
• Ability to work effectively in a team‑oriented, process‑driven environment
• Familiarity with diagnostic and testing equipment
• High school diploma or equivalent
• Energetic, positive team player, and reliable