Service Manager - Refrigeration & Fleet Ops

W&B SERVICE COMPANY LLC; Alexis (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) - Retirement / Savings plan

LTD

STD

Life Insurance

PTO plans

Job summary

W&B Service Company in Toledo, OH is seeking a Service Manager to lead the service department, optimize daily operations and drive customer satisfaction. This full-time role requires supervising technicians, coordinating with Parts, ensuring timely repairs and promoting a safety-first culture.

You will manage warranty work, schedule activities, and foster strong customer relations while maintaining quality service delivery and adherence to company standards.

Qualifications

• 3–5 years of service experience.
• Background in transport refrigeration/heavy-duty trucks/trailers preferred.
• Mechanical aptitude and strong technical knowledge.
• Excellent organization and time management skills.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage day-to-day work of department technicians.
• Oversee daily performance of DVIs and accurate repair orders.
• Submittal of PM forms within 24 hours of service.
• Schedule work and customer follow-up.
• Manage warranty repairs.
• Perform daily yard checks and safety-driven tasks.
• Coordinate with Parts department to insure parts on order.

Skills

Service management experience

MS Office proficiency

Mechanical aptitude

Strong technical knowledge

Education

Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

W&B Service Company in Toledo, OH is seeking a Service Manager to lead the service department, optimize daily operations and drive customer satisfaction. This full-time role requires supervising technicians, coordinating with Parts, ensuring timely repairs and promoting a safety-first culture.

You will manage warranty work, schedule activities, and foster strong customer relations while maintaining quality service delivery and adherence to company standards.