Service Manager - Refrigeration & Tech Operations

W&B SERVICE COMPANY LLC; Duncanville (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) retirement plan with company 
—

PTO

Job summary

W&B Service Company LLC is hiring a Service Manager in Duncanville, TX. This full-time leadership role oversees the service department to maximize efficiency, revenue, and customer satisfaction. Strong organizational, mechanical, and technical skills are essential, with experience in transport refrigeration or heavy-duty equipment preferred.

Proficiency in Microsoft Office is required. The role involves managing technicians, coordinating repairs, and ensuring timely documentation and

Qualifications

• 3-5 years of experience in service.
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred.
• Mechanical aptitude is required.
• Strong technical knowledge.
• Excellent organization and time management skills.
• Microsoft Office applications (Word, Excel, Outlook, PowerPoint) proficiency required.

Responsibilities

• Manage the day-to-day work of department technicians.
• Oversee daily performance of DVIs and proper job scanning by technicians.
• Ensure accurate completion of Repair Orders with full documentation.
• Submit PM Forms to customers within 24 hours of service.
• Track and submit after-hours calls and technician hours.
• Maintain service trucks and perform yard checks.
• Schedule work and client follow-ups; manage warranty repairs.

Skills

Organizational skills

Time management

Technical knowledge

Microsoft Office

Tools

Microsoft Office Suite

Job description

W&B Service Company LLC is hiring a Service Manager in Duncanville, TX. This full-time leadership role oversees the service department to maximize efficiency, revenue, and customer satisfaction. Strong organizational, mechanical, and technical skills are essential, with experience in transport refrigeration or heavy-duty equipment preferred.

Proficiency in Microsoft Office is required. The role involves managing technicians, coordinating repairs, and ensuring timely documentation and