Service Manager, Refrigeration & Fleet Operations

W&B SERVICE COMPANY LLC; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

LTD

STD

Life Insurance

PTO

Job summary

W&B Service Company is seeking a Service Manager to lead the service department at our Oklahoma City location. This full-time role oversees technicians, schedules work, and manages warranty repairs for a broad portfolio of transport refrigeration systems.

You will drive safety, accuracy in repair orders, and customer follow-up while coordinating with Parts and the field team. Compensation depends on experience and includes a comprehensive benefits package.

Qualifications

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge.
• Excellent organization and time management skills
• Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Manage day-to-day work of department technicians
• Oversee daily DVIs and proper job scanning
• Ensure accurate completion of Repair Orders with complete story/parts
• Submit PM Forms to customers within 24 hours
• Track and submit after-hours calls and hours for technicians
• Maintain rail yard safety requirements and PPE usage
• Service Truck maintenance and yard checks
• Schedule work and customer follow-up
• Manage warranty repairs
• Open Repair Order listing daily and prioritize
• Coordinate with Parts to ensure parts are on order
• Foster a safety-first culture
• Other duties as needed to meet business and customer needs

Skills

Transport refrigeration

Heavy Duty Trucks/Trailers

Mechanical aptitude

Technical knowledge

Organization & time management

Experience: 3-5 years

Tools

Microsoft Office

Job description

W&B Service Company is seeking a Service Manager to lead the service department at our Oklahoma City location. This full-time role oversees technicians, schedules work, and manages warranty repairs for a broad portfolio of transport refrigeration systems.

You will drive safety, accuracy in repair orders, and customer follow-up while coordinating with Parts and the field team. Compensation depends on experience and includes a comprehensive benefits package.