Branch Service Manager – Refrigeration & HVAC

TWC Services, Inc.; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sh­

Continuing education and advancement机会

Tuition reimbursement

Term, AD&D and Dependent Life insuranc

Job summary

TWC Services, Inc. is a leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment with 115+ years of experience and 34 offices in the Southeast.

We are seeking a Service Manager to oversee a team of technicians at a small branch, ensuring high-quality service and client satisfaction. The role focuses on quotes, scheduling, parts and subcontract management, and ensuring operational efficiency.

Qualifications

• 5-7 years of experience in a service leadership role.
• Bachelor's Degree or Technical Training Program Completion.

Responsibilities

• Quotes and Estimates Management: Leads quoting for repairs, parts, and workforce; secures client approval and promotes maintenance contracts and replacements.
• Resource Management: Coordinates with service coordinator on scheduling; leads equipment, material, and subcontract purchases.
• Work Order Management: Aids technicians with problem solving and delivery of materials; ensures notes are accurate before invoicing.
• Operational Efficiency: Maintains high standards; tracks KPIs; ensures consistency between locations and adheres to the TWC Way.
• Safety Leadership: Fosters a safety culture; ensures training and compliance; monitors technicians for safety.

Skills

Service leadership

Team management

Quoting & Estimating

Education

Bachelor's degree or technical training

Job description

TWC Services, Inc. is a leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment with 115+ years of experience and 34 offices in the Southeast.

We are seeking a Service Manager to oversee a team of technicians at a small branch, ensuring high-quality service and client satisfaction. The role focuses on quotes, scheduling, parts and subcontract management, and ensuring operational efficiency.