Service Manager: Lead Tech Team, Drive Growth & Safety

State of Idaho; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Vision insurance

Growth opportunities

Paid vacation

Wellness reimbursement

401k with company match

Education reimbursement

Life insurance

AD&D

Job summary

TWC Services Inc. is a leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. The Service Manager will oversee a small branch, leading a team of service technicians and ensuring high-quality service delivery to clients.

Responsibilities include quoting repairs, managing parts/workforce, coordinating with the service coordinator, and driving operational efficiency while upholding safety standards and the TWC Way.

Qualifications

• Leadership experience in a service leadership role.
• Experience managing a team of technicians or engineers.
• Strong communication and coordination skills.

Responsibilities

• Oversees and manages a team of service technicians at a branch.
• Leads quoting for repairs, parts, and workforce; approves client maintenance contracts.
• Coordinates scheduling with service coordinators; manages purchasing and subcontracts.

Skills

Leadership experience

Team management

Communication

Education

Bachelor's degree or technical training

Job description

TWC Services Inc. is a leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. The Service Manager will oversee a small branch, leading a team of service technicians and ensuring high-quality service delivery to clients.

Responsibilities include quoting repairs, managing parts/workforce, coordinating with the service coordinator, and driving operational efficiency while upholding safety standards and the TWC Way.