Service Manager

W&B SERVICE COMPANY LLC; Alexis (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) - Retirement / Savings plan

LTD

STD

Life Insurance

PTO plans

Job summary

W&B Service Company in Toledo, OH is seeking a Service Manager to lead the service department, optimize daily operations and drive customer satisfaction. This full-time role requires supervising technicians, coordinating with Parts, ensuring timely repairs and promoting a safety-first culture.

You will manage warranty work, schedule activities, and foster strong customer relations while maintaining quality service delivery and adherence to company standards.

Qualifications

• 3–5 years of service experience.
• Background in transport refrigeration/heavy-duty trucks/trailers preferred.
• Mechanical aptitude and strong technical knowledge.
• Excellent organization and time management skills.
• Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage day-to-day work of department technicians.
• Oversee daily performance of DVIs and accurate repair orders.
• Submittal of PM forms within 24 hours of service.
• Schedule work and customer follow-up.
• Manage warranty repairs.
• Perform daily yard checks and safety-driven tasks.
• Coordinate with Parts department to insure parts on order.

Skills

Service management experience

MS Office proficiency

Mechanical aptitude

Strong technical knowledge

Education

Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Administrative TOL000, Toledo, OH, US

5 days ago Requisition ID: 1934

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities:

• Managing the day to day work of department technicians, such as:
  • Daily performance of DVI’s
  • Proper scanning on jobs by technicians
  • Accurate completion of Repair Orders with complete story/parts/ in a timely manner
  • Submittal of PM Forms to customers within 24 hours of service
  • Track and submit all after hours calls and hours for technicians
• Rail Yard Requirements to include- Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.
• Service Truck Maintenance
• Scheduling work and customers follow up
• Managing warranty repairs
• Performing Daily Yard Checks
• Running an Open Repair Order listing daily, working this list top to bottom
• Working with Parts department to insure all parts are on order needing for jobs
• Foster a "safety first" culture.
• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to:

• Medical
• Dental
• Vision
• 401(K) - Retirement / Savings plan with company matching funds
• LTD
• STD
• Life Insurance
• PTO plans