Service Manager, Property Operations & Resident Experience

Progress Residential®; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous time off

Job summary

Progress Residential is seeking a Service Manager to lead the open service jobs and preventive maintenance for occupied single-family homes across our Orlando region.

You will supervise the service team, coordinate with vendors, ensure compliance with HUD/HQS and safety standards, and drive resident satisfaction through timely, cost-conscious workmanship.

A strong leader with multi-site experience will thrive in our people-first culture and oversee day-to-day operations across the portfolio.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours including some weekends and evenings.
• Able to review cost estimates and scopes of work in line with current labor rates.
• Effective communication skills with General and Sub-Contractors on scope, price and schedule.
• Able to manage multiple contractors/crews across locations within a geographic area.
• Knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation as they relate to residential homes.
• Understanding of general IBC building codes and rental property health and safety regulations.

Responsibilities

• Demonstrate knowledge of lease documents and resident rules and regulations.
• Manage service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor response times, resident satisfaction and portfolio productivity.
• Review schedules and approve third party vendors, vendor pricing and invoices.
• Provide technical support to service technicians for proper diagnosis and repair of service jobs.
• Ensure training is completed timely for self and team, and comply with the service team's training program.
• Follow-up on service orders to ensure resident satisfaction and resolve issues.
• Manage semi-annual home inspection program to improve resident satisfaction and control costs.

Skills

Communication skills

Customer service

Vendor management

Leadership

Multi-site coordination

Scheduling

Problem solving

Budgeting

Education

High School Diploma

EPA certified (refrigerants)

Valid Driver's License

Tools

Salesforce

Yardi

MS Office

Job description

Progress Residential is seeking a Service Manager to lead the open service jobs and preventive maintenance for occupied single-family homes across our Orlando region.

You will supervise the service team, coordinate with vendors, ensure compliance with HUD/HQS and safety standards, and drive resident satisfaction through timely, cost-conscious workmanship.

A strong leader with multi-site experience will thrive in our people-first culture and oversee day-to-day operations across the portfolio.