Property Service Manager - Lead Maintenance & Resident Care

Progress Residential®; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous time off

Ongoing learning and development

Collaborative culture

Job summary

Progress Residential is seeking a Service Manager to lead the service and maintenance for occupied single-family homes. You will manage service jobs, lead a field team, and coordinate with tenants, owners, and agencies to ensure timely, high-quality work.

You will review vendor pricing, approve invoices, provide technical guidance to technicians, and drive compliance with HUD and HQS standards while maintaining strong resident satisfaction and cost efficiency.

Qualifications

• 5+ years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent.
• High School Diploma or equivalent required.
• EPA certified to handle refrigerants.
• Valid Driver's License required.
• Available to work flexible hours which may include some weekends and evenings.
• Available to offer support for after-hours service technicians and/or vendors.
• Ability to review and understand cost estimates and scopes of work and align with current labor rates.
• Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule.
• MS Office products including Excel experience preferred.
• SalesForce and/or Yardi experience strongly preferred.
• Proven record of working independently and with minor supervision.

Responsibilities

• Demonstrate a working knowledge of lease documents and resident rules and regulations.
• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes.
• Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio.
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work.
• Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs.
• Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team.
• Follow-up on service orders to ensure resident satisfaction with the work completed and resolves issues with dissatisfied customers.
• Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy.
• Coordinate activities to maximize the efficiency of all processes and ensure workplace safety standards are upheld.
• Performance management of personnel including reviews, career advancement, corrective action, mentoring and performance improvement plans.
• Communicate with Service Director and Portfolio Operations Director as well as tenants, owners, and agencies regarding HQS inspections and issues.

Skills

Customer service

Communication

Leadership

Vendor management

Scheduling

Independent work

Team collaboration

Education

High School Diploma

EPA refrigerants certification

Tools

Salesforce

Yardi

Excel

Job description

Progress Residential is seeking a Service Manager to lead the service and maintenance for occupied single-family homes. You will manage service jobs, lead a field team, and coordinate with tenants, owners, and agencies to ensure timely, high-quality work.

You will review vendor pricing, approve invoices, provide technical guidance to technicians, and drive compliance with HUD and HQS standards while maintaining strong resident satisfaction and cost efficiency.