Resident Experience & Property Service Manager

Progress Residential®; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive bonus program

Medical, dental, vision benefits

Paid time off

Job summary

Progress Residential is seeking a Service Manager to lead the management of service, maintenance, and inspections for occupied single-family homes. You will coordinate internal and vendor teams, ensure timely work order completion, and maintain resident satisfaction.

You will guide a regional service team, enforce safety and HUD/HQS compliance, and optimize costs while delivering excellent service. This role requires strong leadership and a proactive, customer-focused mindset.

Qualifications

• Requires 5+ years managing service, operations and maintenance in multifamily/single-family housing.
• High school diploma or equivalent required.
• EPA refrigerant handling certification required.
• Valid driver's license required.
• Proficient with MS Office products, especially Excel.
• Experience with Salesforce and/or Yardi is preferred.
• Strong communication and vendor management skills.
• Ability to manage multiple contractors and crews across locations.

Responsibilities

• Manage open service jobs and preventative maintenance for occupied homes.
• Provide leadership to the service team and ensure timely resolutions for resident requests.
• Monitor response times, resident satisfaction, and portfolio productivity.
• Review and approve vendor pricing, invoices, and scopes of work.
• Provide technical support to service technicians for diagnosis and repair.
• Ensure training compliance for all team members.
• Oversee housing inspections and adherence to HUD/HQS standards.
• Maintain relationships with local market teams and housing authorities.
• Prepare reports on work performed, costs, and outcomes.

Skills

5+ years experience

High School Diploma

EPA refrigerants certified

Valid Driver's License

MS Excel

SalesForce/Yardi experience

Strong communication

Vendor management

Customer service

Project and fleet management

Education

High School Diploma or equivalent

Tools

SalesForce

Yardi

MS Office

Job description

Progress Residential is seeking a Service Manager to lead the management of service, maintenance, and inspections for occupied single-family homes. You will coordinate internal and vendor teams, ensure timely work order completion, and maintain resident satisfaction.

You will guide a regional service team, enforce safety and HUD/HQS compliance, and optimize costs while delivering excellent service. This role requires strong leadership and a proactive, customer-focused mindset.