Service Manager - Loftin

LSA Management; Belmont (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

LSA Management is looking for an experienced Multifamily Service Manager to lead maintenance operations across our apartment communities. You will supervise service teams, manage preventive maintenance programs, and safeguard resident satisfaction while overseeing property assets.

The ideal candidate has EPA Universal Certification, 5+ years in multifamily maintenance with 2+ years in supervision, and strong HVAC troubleshooting skills.

Qualifications

• EPA certification required; universal preferred.
• 5+ years of multifamily maintenance experience.
• 2+ years of supervisory experience.
• Strong HVAC troubleshooting skills.

Responsibilities

• Lead maintenance staff across property communities.
• Oversee HVAC, plumbing, electrical and appliance repairs.
• Manage budgets and vendors.
• Ensure work order completion and safety compliance.
• Support capital projects and preventive maintenance.
• Foster resident satisfaction and retention.

Skills

EPA Universal Certification

HVAC troubleshooting

Supervisory experience

Maintenance experience

Driver's license

Tools

Yardi/Entrata/RealPage experience

Job description

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

• Lead maintenance staff
• oversee HVAC, plumbing, electrical and appliance repairs
• manage budgets and vendors
• ensure work order completion
• support capital projects
• maintain safety and regulatory compliance
• participate in resident retention initiatives

Required Qualifications

EPA Certification (Universal preferred); valid driver license; 5+ years multifamily maintenance experience; 2+ years supervisory experience; strong HVAC troubleshooting skills; team leadership experience.

Preferred Qualifications

CAMT Certification, CPO Certification, HVAC trade certification, Yardi/Entrata/RealPage experience, renovation and capital project experience.

Success Profile

Strong leadership, budgeting expertise, vendor management, resident service focus, operational excellence, preventive maintenance knowledge, and career-growth mindset.

Applicant Evaluation Criteria

Multifamily maintenance leadership, EPA certification, HVAC expertise, team-management experience, budgeting knowledge, vendor oversight, and customer-service orientation.

Keywords

Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.