Service Manager - Centra

LSA Management; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

The role emphasizes strong HVAC troubleshooting, EPA Universal certification, and proven leadership in a multifamily setting with a focus on safety and capital projects.

Qualifications

• EPA Universal certification preferred
• Valid driver's license required
• 5+ years multifamily maintenance experience
• 2+ years supervisory experience
• Strong HVAC troubleshooting skills
• Team leadership experience

Responsibilities

• Lead maintenance staff across apartment communities
• Oversee HVAC, plumbing, electrical and appliance repairs
• Manage budgets and vendors
• Ensure work order completion
• Support capital projects
• Maintain safety and regulatory compliance
• Participate in resident retention initiatives

Skills

HVAC troubleshooting

Team leadership

Maintenance management

Budgeting

Vendor management

Driver's license

Education

EPA Certification (Universal)

Tools

Yardi/Entrata/RealPage

Job description

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

• Lead maintenance staff
• oversee HVAC, plumbing, electrical and appliance repairs
• manage budgets and vendors
• ensure work order completion
• support capital projects
• maintain safety and regulatory compliance
• participate in resident retention initiatives.

Required Qualifications

• EPA Certification (Universal preferred)
• valid driver license
• 5+ years multifamily maintenance experience
• 2+ years supervisory experience
• strong HVAC troubleshooting skills
• team leadership experience

Preferred Qualifications

• CAMT Certification
• CPO Certification
• HVAC trade certification
• Yardi/Entrata/RealPage experience
• renovation and capital project experience

Success Profile

Strong leadership, budgeting expertise, vendor management, resident service focus, operational excellence, preventive maintenance knowledge, and career-growth mindset.

Applicant Evaluation Criteria

Multifamily maintenance leadership, EPA certification, HVAC expertise, team-management experience, budgeting knowledge, vendor oversight, and customer-service orientation.

Keywords

Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.