Service Manager - Ballantyne

LSA Management; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations across apartment communities, supervise service teams, and oversee preventive maintenance programs.

You will ensure resident satisfaction, manage property assets, budgets and vendors, and support capital projects while maintaining safety and regulatory compliance.

Join a growing organization with career advancement opportunities in regional leadership roles and a strong focus on service excellence.

Qualifications

• EPA certification required or preferred (Universal).
• Valid driver license.
• 5+ years multifamily maintenance experience.
• 2+ years supervisory experience.
• Strong HVAC troubleshooting skills.
• Team leadership experience.

Responsibilities

• Lead maintenance staff.
• Oversee HVAC, plumbing, electrical and appliance repairs.
• Manage budgets and vendors.
• Ensure work order completion.
• Support capital projects.
• Maintain safety and regulatory compliance.
• Participate in resident retention initiatives.

Skills

HVAC troubleshooting

Team leadership

Multifamily maintenance

Vendor management

Budgeting

Customer service

Education

EPA Certification (Universal preferred)

Tools

Yardi/Entrata/RealPage experience

Job description

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

• Lead maintenance staff
• oversee HVAC, plumbing, electrical and appliance repairs
• manage budgets and vendors
• ensure work order completion
• support capital projects
• maintain safety and regulatory compliance
• participate in resident retention initiatives

Required Qualifications

• EPA Certification (Universal preferred)
• valid driver license
• 5+ years multifamily maintenance experience
• 2+ years supervisory experience
• strong HVAC troubleshooting skills
• team leadership experience

Preferred Qualifications

• CAMT Certification
• CPO Certification
• HVAC trade certification
• Yardi/Entrata/RealPage experience
• renovation and capital project experience

Success Profile

• Strong leadership
• budgeting expertise
• vendor management
• resident service focus
• operational excellence
• preventive maintenance knowledge
• and career-growth mindset

Applicant Evaluation Criteria

• Multifamily maintenance leadership
• EPA certification
• HVAC expertise
• team-management experience
• budgeting knowledge
• vendor oversight
• and customer-service orientation

Keywords

• Multifamily Service Manager
• Maintenance Manager
• Apartment Maintenance Manager
• Service Supervisor
• Maintenance Supervisor
• EPA Universal
• HVAC
• Property Management
• Vendor Management
• Capital Projects
• Apartment Maintenance
• Facilities Management