Service Manager - Brownstone

LSA Management; Eden (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations across apartment communities, supervise service teams, and oversee preventive maintenance programs. The role focuses on ensuring resident satisfaction and effective asset management in a dynamic portfolio.

Ideal candidates bring 5+ years in multifamily maintenance, strong HVAC troubleshooting, and proven team leadership, with EPA Universal certification preferred.

Qualifications

• 5+ years multifamily maintenance experience.
• 2+ years supervisory experience.
• Strong HVAC troubleshooting skills.
• Team leadership experience.
• EPA Certification (Universal preferred).

Responsibilities

• Lead maintenance staff.
• Oversee HVAC, plumbing, electrical and appliance repairs.
• Manage budgets and vendors.
• Ensure work order completion.
• Support capital projects.
• Maintain safety and regulatory compliance.
• Participate in resident retention initiatives.

Skills

Multifamily maintenance

Supervisory experience

HVAC troubleshooting

Team leadership

EPA Certification

Education

EPA Certification (Universal)

Tools

Yardi/Entrata/RealPage experience

HVAC trade certification

Job description

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

• Lead maintenance staff
• oversee HVAC, plumbing, electrical and appliance repairs
• manage budgets and vendors
• ensure work order completion
• support capital projects
• maintain safety and regulatory compliance
• participate in resident retention initiatives

Required Qualifications

• EPA Certification (Universal preferred)
• valid driver license
• 5+ years multifamily maintenance experience
• 2+ years supervisory experience
• strong HVAC troubleshooting skills
• team leadership experience

Preferred Qualifications

• CAMT Certification
• CPO Certification
• HVAC trade certification
• Yardi/Entrata/RealPage experience
• renovation and capital project experience

Success Profile

• Strong leadership
• budgeting expertise
• vendor management
• resident service focus
• operational excellence
• preventive maintenance knowledge
• and career-growth mindset

Applicant Evaluation Criteria

• Multifamily maintenance leadership
• EPA certification
• HVAC expertise
• team-management experience
• budgeting knowledge
• vendor oversight
• and customer-service orientation

Keywords

Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.