Service Manager - Renaissance

LSA Management; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations across apartment communities, supervise service teams, and oversee preventive maintenance programs. You will manage budgets, vendor relationships, and ensure safety and regulatory compliance while supporting capital projects.

A focus on resident satisfaction and operational excellence is essential for success in this role.

Qualifications

• EPA Universal Certification preferred.
• Valid driver license.
• 5+ years multifamily maintenance experience.
• 2+ years supervisory experience.
• Strong HVAC troubleshooting skills.
• Team leadership experience.

Responsibilities

• Lead maintenance staff and supervise service teams.
• Oversee HVAC, plumbing, electrical, and appliance repairs.
• Manage budgets and vendor relationships.
• Ensure timely completion of work orders.
• Support capital projects and regulatory compliance.
• Promote resident satisfaction and retention.

Skills

HVAC troubleshooting

Team leadership

Supervisory experience

Multifamily maintenance experience

Education

EPA Universal Certification

Driver's license

Tools

Yardi/Entrata/RealPage experience

Job description

Multifamily Service Manager

Job Title

Multifamily Service Manager

Position Summary

LSA Management seeks an experienced Multifamily Service Manager to lead maintenance operations, supervise service teams, oversee preventive maintenance programs, ensure resident satisfaction, and manage property assets across apartment communities.

Why Join LSA Management

Growing portfolio, leadership development, competitive compensation and benefits, regional career opportunities, and advancement into Regional Service Manager leadership roles.

Key Responsibilities

Lead maintenance staff; oversee HVAC, plumbing, electrical and appliance repairs; manage budgets and vendors; ensure work order completion; support capital projects; maintain safety and regulatory compliance; participate in resident retention initiatives.

Required Qualifications

EPA Certification (Universal preferred); valid driver license; 5+ years multifamily maintenance experience; 2+ years supervisory experience; strong HVAC troubleshooting skills; team leadership experience.

Preferred Qualifications

CAMT Certification, CPO Certification, HVAC trade certification, Yardi/Entrata/RealPage experience, renovation and capital project experience.

Success Profile

Strong leadership, budgeting expertise, vendor management, resident service focus, operational excellence, preventive maintenance knowledge, and career-growth mindset.

Applicant Evaluation Criteria

Multifamily maintenance leadership, EPA certification, HVAC expertise, team-management experience, budgeting knowledge, vendor oversight, and customer-service orientation.

Keywords

Multifamily Service Manager, Maintenance Manager, Apartment Maintenance Manager, Service Supervisor, Maintenance Supervisor, EPA Universal, HVAC, Property Management, Vendor Management, Capital Projects, Apartment Maintenance, Facilities Management.