Service Manager

RDO Equipment Co.; Burnsville (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

Competitive pay

Job summary

RDO Equipment Co. in Burnsville, MN seeks a Service Manager to lead a team of service technicians, manage schedules, and partner with customers to deliver timely, high-quality service solutions.

Balance people leadership with operational excellence and strong customer relationships in a values-driven organization. The role offers leadership development, a robust benefits package, and competitive compensation for experienced candidates within our Vermeer division.

Qualifications

• Leadership abilities with a desire to learn and grow.
• Customer service mindset focused on delivering top-notch experiences.
• Tech-savvy and quick to learn new systems.
• Experience in the industry is a plus but not required; learning/support available.
• Strong written and verbal communication.

Responsibilities

• Managing work orders: open/close orders, track progress, ensure smooth operations.
• Scheduling and workflow management: assign technicians to jobs at the right time.
• Communication: keep team and customers informed and aligned.
• Team management and development: motivate and support growth.
• Customer service and relationship building: deliver a world-class experience.
• For a complete list of duties, view the full job description.

Skills

Leadership

Customer service

Tech proficiency

Communication

Adaptability

Work authorization

Job description

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you'll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, highquality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you're ready to grow your career with an organization built on strong values, teamwork, and longterm success, join the RDO team today!

What's In It For You:

• $70,000 - $90,000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Burnsville belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Burnsville is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you're passionate about delivering top-notch customer experiences.
• Tech-Savvy: you're confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not required-we'll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Advancement opportunities: Burnsville is located in the heart of RDO's footprint, giving you opportunities to move throughout our company.
• Culture built around people: Regular off-site outings and team member appreciation meals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.