Field Service Manager

RDO Equipment Co.; Burnsville (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential: 24%

Comprehensive benefits

Culture and core values

Job summary

RDO Equipment Co. in Burnsville, MN is seeking a Field Service Manager to lead field operations, ensuring the right technicians are dispatched to the right jobs and maintaining strong customer relationships.

You will manage work orders, dispatch schedules and deliver top-notch service during repairs while fostering a culture of leadership and continuous improvement among the team.

Qualifications

• Leadership abilities and willingness to lead a team.
• Customer service oriented with top-notch experience.
• Tech-savvy and quick to learn new systems.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment with shifting priorities.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Manage work orders: open/close, track progress, ensure smooth workflows.
• Dispatching and workflow management: assign techs and schedule.
• Deliver top-notch service during the repair process.
• Maintain clear communication with team and customers.
• Lead team development and address issues.
• Build strong customer relationships and deliver world-class experience.
• Refer to full job description for complete duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Job description

As a Field Service Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.

What’s In It For You

• $70,000-$90,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Burnsville belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Burnsville is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Advancement opportunities: Burnsville is located in the heart of RDO’s footprint, giving you opportunities to move throughout our company.
• Culture built around people: Regular off-site outings and team member appreciation meals.