Field Service Manager

Idahoan Foods, LLC; Burnsville (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Advancement opportunities

Team outings

Appreciation meals

Job summary

Idahoan Foods, LLC in Burnsville, MN is seeking a Field Service Manager to lead field operations, ensure the right technicians are in place, and drive service excellence. You’ll motivate your team, maintain strong customer relationships, and keep workflows efficient.

In this hands-on leadership role, you will manage work orders, dispatch technicians, and deliver top-notch service to customers while building a capable, growth-minded team.

Qualifications

• Leadership in field operations or service teams.
• Strong customer relationship management.
• Ability to manage multiple work orders and schedules.
• Proficient communication and teamwork.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Dispatching and Workflow Management: assign techs and manage schedules.
• Deliver Top-Notch service to customers: clear, timely communication during repairs.
• Communication: keep team and customers aligned and informed.
• Team Management and Development: mentor and grow techs.
• Customer Service and Relationship Building: ensure customer satisfaction.
• Leadership Abilities: take on leadership responsibilities and grow.
• Customer Service Skills: focus on excellent customer experiences.
• Tech-Savvy: comfortable with computers and new systems.
• Experience: familiarity with the industry is a plus, but training is provided.
• Communication: clear writing and verbal skills.
• Pace: thrive in a fast-moving environment with shifting priorities.
• Valid Work Authorization: able to work in the U.S. without sponsorship.

Skills

Leadership

Team Management

Customer Service

Communication

Tech-Savvy

Fast-paced Environment

Industry Knowledge

Tools

Dispatch/Workflow Systems

Job description

As a Field Service Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.
What's in it For You:

• $70,000-$90,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Why RDO?
When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.
RDO Equipment Co. in Burnsville belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Burnsville is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management:It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace:You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Advancement opportunities: Burnsville is located in the heart of RDO’s footprint, giving you opportunities to move throughout our company.
• Culture built around people: Regular off-site outings and team member appreciation meals.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.