Pest Operations Manager: Talent, Training & Service Excellence

Rentokil Pest Control North America; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Rentokil Pest Control North America is seeking a Recruiting Manager to oversee technician recruiting, training, and development across residential and commercial pest control services. The role emphasizes coaching, accountability, and maintaining high service quality to maximize customer retention.

You will lead staffing for field technicians, monitor performance, and ensure regulatory compliance while supporting a rotating on-call schedule and peak-season demand.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and regulatory compliance maintained.
• Monitor and maintain inventory levels of pest/termite control and home services products.

Skills

Problem solving

Leadership

Mathematics aptitude

Communication skills

Customer rapport

Education

High school diploma (or GED)

Job description

Rentokil Pest Control North America is seeking a Recruiting Manager to oversee technician recruiting, training, and development across residential and commercial pest control services. The role emphasizes coaching, accountability, and maintaining high service quality to maximize customer retention.

You will lead staffing for field technicians, monitor performance, and ensure regulatory compliance while supporting a rotating on-call schedule and peak-season demand.