Service Manager

RDO Equipment Co.; Imperial (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Bonus potential 24%

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Service Manager in Imperial, CA to lead a team of technicians, manage work orders, and coordinate scheduling for efficient repairs. You’ll build strong customer relationships and create a productive shop environment while upholding company standards and values.

The role emphasizes leadership, communication, and the ability to drive top-tier service in a fast-paced setting. The Imperial team serves a diverse customer base with a focus on quality workmanship and

Qualifications

• Leadership capabilities with a focus on team growth and development.
• Strong customer service mindset with the ability to build relationships.
• Comfort using computers and quick to learn new systems.
• Clear written and verbal communication in fast-moving environments.
• Ability to adapt to shifting priorities in a busy shop.
• Familiarity with the machinery/industry is a plus, not required.

Responsibilities

• Oversee and manage work orders from opening to closure, tracking progress.
• Schedule technicians and manage workflows to ensure timely repairs.
• Deliver high-quality service and communicate with customers during the repair process.
• Coordinate team communications to keep everyone aligned on goals.
• Lead and develop a team of technicians, addressing issues and coaching.
• Foster strong customer relationships to ensure satisfaction and repeat business.
• Refer to full job description for additional duties.

Skills

Leadership

Customer service

Tech-savvy

Communication

Pace

Industry knowledge

Job description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

What's In It For You

• $75,000-$100,000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

The Southwestern U.S. is full of farms and fields. Join this community of vital producers when you join the Imperial team. In Imperial, you'll work with machinery and parts produced by manufacturers including John Deere. The farmers and customers in this area produce all kinds of crops. RDO's support and expertise keep them efficient and successful year-round. Ready to make your mark?

What You Will Do

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here

• Renovated shop: The Imperial service shop was recently renovated to better support our technicians and customers.
• Team member recognition: Celebrating team member achievement is common here.
• Diverse customer base: Farmers depend on the Imperial team all year.
• Community involvement: Supporting the community is important to this team, you’ll have the opportunity to do this.