Service Operations Leader

RDO Equipment Co; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Benefits package

Competitive compensation

Job summary

RDO Equipment Co. is seeking a Service Manager in Eugene, OR to lead a team of Service Technicians, oversee schedules and workflows, and partner with customers to deliver timely, high-quality service solutions. This role balances people leadership with operational excellence and strong customer relationships.

Join a company that values teamwork, long-term success, and a commitment to growth. The position offers a competitive compensation package and a comprehensive benefits program aligned with

Qualifications

• Leadership abilities with a desire to learn and grow.
• Customer service skills with a passion for top-notch experiences.
• Tech-savvy and quick to learn new systems.
• Experience in the industry is a plus, but training is provided.
• Clear written and verbal communication.
• Ability to thrive in a fast-moving environment with shifting priorities.
• Valid work authorization in the U.S. without sponsorship.

Responsibilities

• Managing work orders: open/close orders, track progress, ensure smooth operations.
• Scheduling and workflow management: assign techs to jobs and coordinate timing.
• Communication: keep team and customers aligned and informed.
• Team management and development: lead, motivate, and support growth.
• Customer service and relationship building: ensure satisfaction and lasting partnerships.
• For a complete list of duties and responsibilities, view the full job description here.

Job description

RDO Equipment Co. is seeking a Service Manager in Eugene, OR to lead a team of Service Technicians, oversee schedules and workflows, and partner with customers to deliver timely, high-quality service solutions. This role balances people leadership with operational excellence and strong customer relationships.

Join a company that values teamwork, long-term success, and a commitment to growth. The position offers a competitive compensation package and a comprehensive benefits program aligned with